Delivery and Collection

Pallet Delivery Times

Across the majority of the UK, we deliver between 9.00am and 5.00pm, the exceptions being:

Glasgow, Edinburgh & Cornwall: Deliveries from 10.00am

Rest of Scotland, Cornwall TR21-25 postcodes, Ireland and Channel Islands: Please call for advice

Specified timed deliveries can be arranged when booking the consignment, they will carry a surcharge (see Terms and Conditions). There may be a small surchage for AM or PM deliveries, but this must be stated on the order.

*Please note that a reasonable time window of 30 minutes either side of a time specific delivery is required. 

Pallet Collections

Collection times may vary depending on the area. If the driver making the collection from your premises is concerned with the condition of the consignment needed to be transported (see Presentation of Goods), you will be informed of their concern and decision will be made between yourself and Browns as to the action that needs to be taken.

Tail lift Delivery/Collections

A tail lift delivery can be requested when there is no forklift available on site. A pallet up to 1000kgs in weight can be tail-lifted. Please ensure pallets used have four way entry.

Tail life deliveries only cover the removal of the pallet / goods from the vehicle to the entrance of the customer premises, dependent on the access and surface covering i.e. gravel, etc. Further driver assistance is available on request and may carry a surcharge for the extra time involved. Please contact our Customer Services Department to arrange prior to booking.

Delivery Notes

If you require your own delivery notes to be used these must be given to the driver on collection of the goods. All delivery notes must have at least two copies. We advice customers to use our own paperwork or digital signature captures to reduce paper waste and administration time.

If not, a Browns note will be created.

Resolution of Issues

In the unlikely event that there are any issues at the delivery/collection point, this will be communicated to you. We will allow time to resolve any queries. The resolution of these issues or any delay caused may result in an extra charge. We will endeavor to do our utmost to resolve these issues at the time of delivery/collection.